Pro Shop FAQs
Thanks for shopping at No Laying Up.
Find answers to the most common questions here. If you require further assistance, please send us a message at proshop@nolayingup.com.
Free Shipping:
US orders (48 contiguous states) over $100 are eligible for FREE shipping. You must be at or over $100 after discounts and before taxes to be eligible for the free shipping.
International and Non-Continental US orders are not eligible for free shipping.
Order Processing Times:
Orders placed on weekdays before 1 p.m. (EST) will generally ship out that same day. Orders placed after 1:00 p.m. (EST) will generally be processed and shipped the next business day (M-F). Orders placed on weekends or holidays will begin processing on the next business day (M-F). We do not offer Saturday delivery. Holidays and peak sales times may alter your shipment time frame.
Our warehouse strives to process orders as quickly as possible; most ship out within 24 hours of receipt, but please allow up to 3 business days for fulfillment. We sometimes need more product from the replenishment stock, adding a day to the fulfillment time. Please allow up to 3 business days during busy shopping seasons as well (around new releases, holidays, etc).
Order Transit Times:
Transit times for your order will be determined by the service you requested at the time of purchase, the size and weight of your order, and your delivery zip code. Most orders are delivered within 3-5 business days after processing and shipping. Our warehouse utilizes USPS, UPS, and FedEx to select the most suitable option based on the requested service. These estimates are in addition to order processing times.
- Free Shipping - Orders shipped with the free shipping option will be delivered within 7 days or less once they leave the warehouse.
- Standard Shipping - Orders shipped with Standard Shipping typically take 7 days or less for delivery once they leave the warehouse.
- Priority Shipping - These orders will take up to 3 days for delivery once they leave the warehouse. These orders also get Priority processing at the warehouse.
Please note that we cannot control the individual carriers' transit times once orders leave the warehouse. Weather events and other weirdness in logistics are outside of our control.
Additionally, please note that the USPS has recently marked some packages as delivered before they are delivered. These packages typically arrive within 2-3 business days of receiving the delivery notification. If you get a delivery notification, but nothing has shown up yet, give it another few days and check with your neighbors, central mail location (if in an apartment building/complex), etc.. in case it was mistakenly left in the wrong box/porch. We have seen 99.9% of USPS delivery issues cleared up this way.
If you have a special need or specific questions about shipping before placing your order, please reach out to us at proshop@nolayingup.com.
Returns and Exchanges:
It's always nice to have a caddie, so here are a few helpful tips if you have issues with this order.
First, if you need to make an exchange or return because you received the wrong item and/or your item arrived damaged, please reach out directly to Jordan@nolayingup.com so we can get you back on track as quickly as possible.
We do not offer free returns and exchanges on international orders. Please email proshop@nolayingup.com if you have questions or issues with your international order.
For all other US-based exchanges & returns, you can start the FREE process by visiting the NLU Return Center: https://no-laying-up.loopreturns.com/#/
Items can be exchanged or returned within 35 days of fulfillment. We offer a longer timeline during the Holiday season - orders placed from November 1 through December 25 can be returned through the end of January.
When you start a return, after choosing your reason for returning, you will see a menu to either Exchange for a new size of the same item or process a return and choose a new item.
Choose “Exchange” to get the same product in a different size.
Choose “Exchange for a different item OR Return for refund/store credit” to return for a refund or choose a new item from the shop. Your return credit can be applied to a more expensive item. If you choose a less expensive option for exchange, you will be refunded the difference.
Follow the instructions on each screen after hitting continue to complete your exchange or return.
Exchange orders are placed in the system once you take your return package to the post office, and it is scanned into transit. The sooner you get your return to the post office, the sooner your exchange will ship.
Shipping Tracking number issues:
Each order will receive a shipping confirmation email once it is packed and a tracking number has been assigned.
Click the “View your order” button to access the order details page, where you can view the shipment status and tracking number.
If you receive a tracking number that doesn't work when you click the link, copy and paste the number from the shipping information page into Google Search or Chrome Browser, and click on the tracking option that appears.
If your tracking # begins with LTN, it is being shipped through Landmark Global. You can track those shipments by entering the tracking number on this site.
Shipping delays to the U.K. and Ireland (and the rest of the world):
If you're international and your package is taking a long time to arrive, it's likely sitting at your local post office or FedEx station, where you may need to pay customs duty if the tracking number indicates it has arrived. We ship as many international orders as possible using DDP services; however, these options are not always available to us, depending on the country of delivery. Sorry about the headache; international shipping can be tough for a #SmallShop like ours.
We have a stockist in the U.K. who serves Play 18. You can order select NLU merchandise and have it shipped domestically to you in the U.K. from their site. We also have exclusive merchandise for Australia/NZ at Angus + Grace Go Golfing.
If you have any questions about shipping to a particular country before placing your order, please reach out to us at proshop@nolayingup.com, and we will be happy to assist you.
Can I cancel or change my order after it has been placed?
Our warehouse works efficiently to put your order into motion once it is placed, which means we cannot cancel or change orders after they have been submitted.
Help! My shipping address is wrong!
If you received your order confirmation email and see that you chose the wrong shipping address, send a note to proshop@nolayingup.com with your order # and the correct address, and we can get it sorted for you (as long as the order has not shipped yet).
Any other questions?
For any other questions regarding your order, please email us at proshop@nolayingup.com. We will check the yardage book and have you re-clubbed within 24 hours!