Shipping and return information
Thanks for shopping at No Laying Up.
We offer free shipping on orders over $75 for domestic U.S. orders only.
We try to turn around orders as quickly as possible, most ship out within 24 hours or ordering, but please allow up to 3 days for fulfillment, we sometimes need to get more product from replenishment stock which adds a day to fulfillment time. Transit time for your order will be determined by the service you requested at time of purchase. Free/Standard shipping can take up to 5 business days in transit, Priority up to 3, and Express up to 2 days.
It's always nice to have a caddie, so here are a few helpful tips if you have issues with this order:
For all exchanges & returns, please visit the NLU Return Center:
- Items can be returned or exchanged within 31 days of receiving (longer during Holiday times - orders from Nov 11 - Dec 25 can be returned through the end of January)
- Exchanges are only automated for same item/different size at this time. If you want to exchange for a different product altogether, start a return for the item you wish to return and place a new order at the shop for the new item you want. If you have any questions, reach out to us at email@example.com
- We do not offer free returns and exchanges on international orders. Please email firstname.lastname@example.org if you have questions or issues with your international order.
Shipping Tracking number issues:
- If you are getting any tracking number that doesn't work when you click the link, Copy and Paste the tracking number from the shipping confirmation email into Google Search or Chrome Browser and click on the tracking option that pops up. This is common on our international orders (many are on Landmark Global tracking), sorry about the mix up!
Shipping delays to the U.K. and Ireland:
- If you your in the U.K. or Ireland and your package is taking too long to arrive, it's likely sitting at your local post office where you need to pay a custom duty if the tracking number says it's arrived in the U.K.
- Sorry about the headache...international shipping is tough for a #SmallShop like us.
For any other questions regarding your order please email us at email@example.com. We will check the yardage book and have you re-clubbed within 24 hours!